How do I start the hiring process?

To begin, simply contact us via phone, email, or our online inquiry form. We'll schedule an initial consultation to discuss your specific needs, preferences, and schedule. Based on this information, we'll present you with a selection of qualified Filipino housekeepers suited to your requirements.

Can I interview the housekeeper before hiring?

Absolutely. We encourage clients to interview potential housekeepers to ensure the best fit for their household. We can arrange face-to-face meetings or virtual interviews at your convenience.

What types of services do your housekeepers provide?

Our Filipino housekeepers are skilled in a wide range of household tasks, including cleaning, laundry, ironing, cooking, childcare, and general home management. They can tailor their services to meet your specific needs and preferences.

Are your housekeepers experienced and trained?

Yes, all our housekeepers have substantial experience and have undergone thorough training. We conduct rigorous background checks, verify references, and ensure they meet our high standards of professionalism and reliability.

Do you offer both live-in and live-out options?

Yes, we provide flexible arrangements to suit your lifestyle. You can choose between live-in housekeepers who reside in your home and live-out housekeepers who commute to your residence during agreed-upon hours.

What if I need a housekeeper on short notice?

Our on-demand service is designed for such situations. Whether you require a one-off service or temporary assistance, we can promptly provide a qualified housekeeper to meet your immediate needs.

What are the costs involved?

The costs vary depending on the type of service, the housekeeper's experience, and whether you choose a live-in, live-out, or on-demand arrangement. We'll provide a transparent and detailed quote after discussing your specific requirements during the initial consultation.

How does direct engagement work?

Direct engagement allows you to hire a housekeeper directly through our agency. We facilitate the entire recruitment process—from selecting suitable candidates to finalizing employment agreements—ensuring a seamless and compliant hiring experience.

Can I request specific skills or qualifications in a housekeeper?

Certainly. During the consultation, you can specify any particular skills or qualifications you're looking for, such as expertise in certain cuisines, proficiency in additional languages, or experience with childcare or elderly care.

What happens if I'm not satisfied with the housekeeper?

Your satisfaction is our top priority. If, for any reason, you're not satisfied with the housekeeper provided, please inform us immediately. We'll address your concerns promptly and can arrange for a replacement if necessary.

Do you handle legal and employment documentation?

Yes, we assist with all necessary legal and employment documentation to ensure compliance with UK laws. This includes contracts, work permits (if applicable), and guidance on employer responsibilities.

How do you ensure the safety and security of clients?

We prioritize safety by conducting comprehensive background checks on all our housekeepers, including criminal record screenings and reference verifications. Our rigorous selection process ensures that only trustworthy and reliable individuals join our team.

Can the housekeeper assist with childcare or elderly care?

Yes, many of our Filipino housekeepers have experience in childcare and elderly care. Please specify these needs during your consultation so we can match you with a housekeeper who possesses the appropriate skills and experience.

What areas in London do you serve?

We provide services throughout London and its surrounding areas. Please contact us to confirm availability in your specific location.

How do I make payments for the services?

Payment details, including rates and schedules, will be discussed during the consultation. We offer flexible payment options to suit your preferences, ensuring a straightforward and convenient process.

Is there a minimum contract length for your services?

We offer both short-term and long-term arrangements to accommodate your needs. Whether you require temporary assistance or a permanent addition to your household staff, we can tailor our services accordingly.

Can I change my service type after hiring (e.g., from live-out to live-in)?

Yes, we understand that your needs may change over time. Please inform us of any desired changes, and we'll work with you to adjust the arrangements, subject to availability and any contractual agreements.

What measures are in place during emergencies or unforeseen circumstances?

In the event of emergencies or if your assigned housekeeper is unavailable due to unforeseen circumstances, we can provide a qualified replacement to ensure uninterrupted service.

How far in advance do I need to book an on-demand housekeeper?

While we strive to accommodate last-minute requests, we recommend booking as early as possible to ensure availability, especially during peak times or for specialized services.

Do you offer housekeeping services for businesses or commercial properties?

Our primary focus is on residential services. However, we may accommodate certain small business or office needs. Please contact us to discuss your specific requirements.

If you have any other questions not covered here, please feel free to reach out. We're here to assist you in every step of finding the perfect Filipino housekeeper for your home.